Cancellation policy

Some products offered on this website may be sold as made-to-order, pre-order, or through other purchase options where fulfillment occurs after checkout.

Order Cancellation

Orders may be canceled only before production has started.

Because many items are created especially for you, once production begins, the order can no longer be canceled or modified.

If you wish to cancel your order, please contact us as soon as possible via email or website chat, including your order number.

Made-to-Order & Pre-Order Items

For made-to-order or pre-order items:

• Production begins shortly after purchase
• Cancellations are not guaranteed once production has started
• Estimated production and shipping timelines are provided at checkout or in the product description
  
  

Refunds

Refunds for purchase-option orders follow the same rules outlined in our Refund Policy.

Refunds are offered only in cases of defective, damaged, or incorrect items.

Contact

If you have questions about your order or purchase options, please reach out via email or the website chat. We’re happy to help.